How we can get information about you
There are different ways in which we can get information about you. One we get information from you by directly engaging you. When making an order we ask you to provide information about you to enable us to give you a better service. This enables us also to contact you. We also collect information about you from our partners. We have partners who work with us to ensure good service delivery. When also receive your information from third parties if you permit them to share your information with us.
The type of information we collect from you?
We collect very general information from our clients. We will never ask for private information such as your pin. We collect information such as:
Your full names
Your email address
Your Phone number
Your ZIP code/address
Why we collect this information?
To ensure that we provide uninterrupted content to you
To send you information about our products. This is in case you have a new service we inform you about it through the information we collect from you.
For legal purposes. In the recent digital era it’s important to know the customer you are working with. Therefore when entering into a contract with us we collect the information we deem useful to us for you.
For internal purposes. We conduct internal surveys of our performance and how we are faring. This can only be successful by using the information we get from you especially in knowing the number of customers we receive within a certain period.
Circumstances under which we can share your information
Your information is very important and we try to keep it as private as possible. In general, your information is only used for our internal company purposes. It is not even readily available to our employees. For one to access your information within our company, they must first get authorization from the top management. There are however circumstances under which we share your information. These circumstances may include:
- If we must use the information to prove that we have complied with legal obligations as required by the law. This may include times of audit any other requirement which is backed by the law.
- If the information is required by a law enforcement agency.
- If we require to use it to enforce our terms and conditions or any other agreements between us and you.
- If we have to share it with a third party to protect your information from theft in case of a case such as hacking or fraud.
- To protect the right of our platform or those of our customers.
How long we use your personal information?
We will keep your personal information until:
You request our team to stop using it and delete it
We find it not useful and therefore find no reason for having it
If it is required by the law that we stop using it.
The rights of our customers
You have the right to access your personal information anytime you want to and without any restrictions
You have the right to correct or update your information. We make this possible through our customer care team. Should you find that your information is inaccurate and would like to correct it you can contact our team anytime and you will get the right assistance.
You have the right to delete your information if you feel that you no longer need our services
Links to third-party websites
Changes to this policy